Well, I don't know about the other reviews, but Sergio was prompt and considerate with my job expectations. It was a small chair upholstery job, and I chose to go in and talk measurements and expectations. He quoted a very reasonable price and timeline expectation of 10 days and stuck with it. As I remember, his family has been running the business for years and I definitely plan to have our boat cushions entrusted in their care. I don't give many reviews, but appreciate the information when I'm looking for specific services in a small city like Santa Barbara. Again, I suggest going in and talking to him, you know, the old fashion face time approach!